CB Multilingual: Industry leader in customer satisfaction – Swiss B2B Award 2025/2026

The significance of the Swiss B2B Award

The Swiss B2B Award is considered the authoritative benchmark for the service quality of B2B providers. It is based on the scientifically sound methodology of the Swiss Institute for Quality Tests (SIQT).

Why the award carries weight:

• Provider independence: SIQT does not work on behalf of individual providers, which guarantees the integrity of the results.
• Objective tests: Services are analysed according to neutral criteria developed by experts.
• Broad evaluation basis: The evaluation covers the range of services, transparency, service quality, consulting quality, prices and specific product features.

The award therefore not only demonstrates a company’s success, but is also scientifically sound proof of excellent B2B performance.

The comprehensive B2B customer survey

For the Swiss B2B Award 2025/2026, data was collected via a broad online survey of B2B decision-makers in Switzerland who actively select products and services for their companies.

Highlights of the survey:

• Validated sample: The survey was aimed exclusively at decision-makers (managers, executives) who were able to provide well-founded assessments based on their own experiences.
• Over 100,000 judgements were received, evaluating more than 1,000 companies from 89 industries.
• Measurement dimensions: The survey analysed three key areas that are crucial for business customers:
  1. Customer satisfaction score: General satisfaction with the service.
  2. Customer service score: Support, availability and response times.
  3. Price-quality ratio: Appropriateness of costs in relation to quality.

Only companies that receive a minimum number of validated reviews are considered. First place in the customer satisfaction score is therefore clear proof of our market leadership.

Our success: 1st place in the customer satisfaction score

First place in the KZS clearly shows that we were able to prevail against strong competition, including international language service providers.

What this success means:

• Confirmation of our premium quality in translation services.
• Direct proof that our ISO-compliant processes, professional competence and project management excellence are appreciated by our customers.
• Performance certification: Our internal quality standards are measurable through high customer satisfaction.

Other top rankings: Customer service & value for money

Our strategy of delivering excellence in all areas of customer interaction is powerfully reflected in our latest rankings. Crucially, we achieved these top 10 placements while competing directly with significantly larger and longer-established agencies in the market:

• Customer Service: Top Ranking for our dedicated Project Management team—a testament to our efficient, proactive, and truly tailored communication.

• Value for Money: Top 10 Ranking—we consistently deliver the highest quality through native-speaking specialist translators at fair and transparent prices.

Foundation of our success and outlook

This success comes in our 10th anniversary year and is based on the expertise of a highly qualified team of certified specialist translators and dedicated project managers.

Our promise remains:

• Compliance with the strictest ISO quality standards.
• Provision of language solutions with the highest precision and terminology consistency.
• Further expansion of our quality leadership in Switzerland and beyond.

We would like to express our sincere thanks to our customers for their trust and positive reviews. We see this award not only as confirmation of our high standards, but also as an obligation to continuously exceed them.